Job Description
Join our dynamic hospitality team at the heart of Manhattan! We're seeking passionate Weekend Evening Customer Service Specialists to deliver exceptional guest experiences during our peak hours. This flexible role combines high-energy service with competitive compensation in a vibrant NYC environment.
Perfect for students, artists, or anyone seeking work-life balance, our evening shifts (Friday-Sunday 4 PM-11 PM) offer competitive pay plus tips. Enjoy complimentary meals and exclusive employee discounts while building transferable skills in premium customer service.
Responsibilities
- Deliver personalized guest experiences during weekend evening rush hours
- Manage reservation systems and seating logistics for high-volume periods
- Process payments and operate POS systems with 100% accuracy
- Resolve guest inquiries and complaints promptly with empathy
- Train and mentor new staff on service standards during peak shifts
- Collaborate with kitchen and bar teams for seamless operations
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability Friday-Sunday evenings (4 PM-11 PM) required
- Proficiency in POS systems and reservation software
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, high-pressure environments
- Basic food safety certification preferred
- Valid New York State Food Handler's License (or willingness to obtain)