Job Description
We are urgently hiring for dedicated Customer Support Specialists to join our dynamic team in Austin, TX!
Are you a high performer looking for a flexible schedule? We are seeking weekend warriors to ensure our clients receive world-class support during high-traffic periods. This is a fantastic opportunity for those seeking a part-time role with immediate impact.
Why Join Us?
- Competitive Pay: Earn between $20.00 - $28.00/hour depending on experience.
- Flexible Hours: Work only Saturdays and Sundays.
- Modern Environment: Join a forward-thinking tech company in the heart of Austin.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Troubleshoot technical issues and provide step-by-step solutions to end-users.
- Collaborate with the Monday-Friday support team to ensure seamless service continuity.
- Maintain accurate records of customer interactions in our CRM system.
- Identify opportunities to improve support processes and documentation.
- Adhere to company policies and quality assurance standards.
Qualifications
- Availability to work Weekends (Saturday & Sunday) consistently.
- High school diploma or equivalent required; Associate's degree is a plus.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to remain calm and professional under pressure.
- Previous customer service experience is preferred but not mandatory for the right attitude.