Job Description
Are you looking for a rewarding part-time role that fits perfectly around your weekend? Apex Digital Solutions is seeking a dedicated Weekend Customer Success Specialist to join our high-performing support team in New York City. In this role, you will be the face of our brand, ensuring our weekend clientele receives world-class service.
Unlike traditional part-time roles, this position offers a dynamic environment where your contributions directly impact product development and customer retention. You will work a compressed schedule, enjoying your weekdays free while building a robust career in the tech industry.
Why Join Us?
- Competitive hourly rate of $25 - $35.
- Flexible weekend schedule (Sat & Sun).
- Professional development and growth opportunities.
- Comprehensive health benefits (pro-rated).
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Analyze customer feedback and data to identify trends that drive product improvements.
- Manage the onboarding and setup process for new weekend clients to ensure a seamless experience.
- Maintain detailed records in our CRM system to facilitate smooth handovers to the Monday-Friday support team.
- Collaborate with the Product and Engineering teams to escalate critical issues and suggest feature enhancements.
- Conduct weekly team stand-ups and share best practices with the weekend cohort.
Qualifications
- Minimum 1 year of experience in customer support, account management, or technical assistance.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency in using CRM software (Salesforce, Zendesk, or HubSpot) and Microsoft Office Suite.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Reliable internet connection and a quiet workspace if working from home.