Job Description
Transform your weekends into a powerful income stream with FlexiConnect Solutions! We're seeking dynamic Weekend Customer Specialists to join our award-winning remote team while maintaining Detroit roots. Perfect for students, side hustlers, or anyone seeking flexible weekend shifts with competitive pay and zero commute. Enjoy hybrid options with quarterly in-person meetups at our stunning downtown Detroit office. Join 2,000+ Michiganders already boosting their income with our industry-leading support platform.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during weekend shifts (Sat-Sun 8AM-8PM)
- Resolve billing inquiries, technical issues, and service escalations with precision
- Update CRM systems and document interactions with meticulous attention to detail
- Collaborate with weekday teams to ensure seamless customer handoffs
- Identify upsell opportunities for premium services during natural conversations
- Maintain 95% customer satisfaction score through empathetic problem-solving
- Participate in bi-weekly virtual training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience in remote or hybrid environments
- Exceptional verbal/written communication skills with Midwestern warmth
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Reliable high-speed internet connection for remote work
- Ability to multitask across digital channels during peak weekend hours
- Positive attitude and resilience in handling high-volume inquiries
- Available for minimum 12 weekend hours per week (Sat/Sun)