Job Description
Join our dynamic team at Capital Connect Solutions as a Weekend Customer Service Specialist! We're urgently hiring energetic professionals to deliver exceptional support during evening and weekend shifts in our Washington DC headquarters. This is your opportunity to build a flexible career while serving diverse clients in a fast-paced environment. Enjoy competitive pay, comprehensive training, and a supportive team culture. No weekends? No problem—shifts are exclusively Friday-Sunday with evening hours (4 PM - 11 PM). Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain customer satisfaction scores above 95%
- Process transactions and update account information securely
- Participate in weekend team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Ability to work flexible weekend shifts (Fri-Sun 4 PM-11 PM)
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to multitask in high-pressure situations
- Basic knowledge of payment processing systems
- Must pass background check and drug screening