Job Description
Join our dynamic team at Coastal Connect Solutions and transform your evenings into a rewarding career opportunity! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional support to our diverse clientele. Enjoy the perfect work-life balance with our flexible evening schedule (4:00 PM - 10:00 PM), ideal for students, parents, or anyone seeking supplemental income. Located in the vibrant heart of Long Beach, you'll be part of a company that values growth, community, and your unique talents.
As a key member of our support team, you'll handle inquiries via phone, email, and chat, resolve customer concerns with empathy and efficiency, and contribute to our award-winning service standards. We provide comprehensive training, career advancement pathways, and a supportive team environment where your contributions are recognized. Whether you're starting your career or adding flexibility to your schedule, this role offers stability, competitive pay, and the chance to make a meaningful impact.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve billing, technical, and service inquiries with professionalism
- Document interactions accurately in CRM systems
- Collaborate with day-team specialists for seamless customer transitions
- Identify upsell opportunities to enhance customer experience
- Meet/exceed key performance metrics (response time, resolution rate)
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings (4 PM - 10 PM) weekends
- Reliable transportation to Long Beach office
- Basic technical troubleshooting skills