Job Description
Join Nashville Connect Solutions and transform your evenings and weekends into rewarding opportunities! We're seeking dynamic Part-Time Remote Customer Specialists to deliver exceptional service while enjoying flexible scheduling. As a key member of our support team, you'll handle inquiries via chat, email, and phone—empowering customers and resolving issues with empathy and efficiency. This role is perfect for students, parents, or professionals seeking work-life balance without compromising impact. Our remote-first culture offers competitive pay, comprehensive training, and career advancement pathways.
Responsibilities
- Resolve customer inquiries via digital channels (chat/email) and phone support
- Process orders, troubleshoot technical issues, and manage escalations
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service quality
- Adhere to SLAs while maintaining high customer satisfaction scores
- Contribute to knowledge base documentation and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or remote support experience
- Exceptional written/verbal communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Availability for evenings (4 PM-12 PM CT) and weekends (Sat/Sun)