Job Description
Are you looking for a flexible evening shift job in Chicago? TechSupport Pro Solutions is seeking dedicated Immediate Hire Customer Service Representatives to join our growing team. We value punctuality, reliability, and a customer-first attitude. If you thrive in a fast-paced environment and want to start earning immediately, we want to hear from you.
Our evening and weekend shifts offer a great work-life balance while providing competitive pay and comprehensive benefits. You will be the face of our brand, resolving inquiries and ensuring our clients receive top-tier support.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours.
- Flexible Hours: Choose from evening or weekend shifts to fit your lifestyle.
- Competitive Pay: $18.50 - $22.00/hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in downtown Chicago.
Don't miss this opportunity to advance your career in customer service with a leading industry provider.
Responsibilities
- Handle incoming customer calls and emails regarding technical support and service inquiries with a professional and empathetic tone.
- Resolve customer issues efficiently by diagnosing problems and providing appropriate solutions or escalating to senior staff when necessary.
- Update customer accounts and records accurately in the CRM database after every interaction.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Collaborate with the technical team to ensure complex issues are resolved promptly.
- Maintain a clean and organized workspace, ensuring all tools and equipment are ready for the shift.
Qualifications
- High school diploma or equivalent required; Associate’s degree or relevant technical certification is a plus.
- Previous experience in customer service, call centers, or technical support is preferred but not required for immediate hires.
- Ability to work effectively during evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong computer literacy, including proficiency with Microsoft Office Suite and CRM software.
- Excellent verbal communication skills and the ability to remain calm under pressure.
- Must pass a background check and drug screening.