Job Description
Join Capital Connect Solutions as a Flexible Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We're seeking energetic individuals to join our dynamic team immediately in Washington DC. This role offers adjustable scheduling with options for morning, afternoon, or evening shifts, making it ideal for students, parents, or professionals seeking supplemental income. No weekends required!
As a key member of our support team, you'll deliver exceptional customer experiences while working in a collaborative, fast-paced environment. We provide comprehensive training and a supportive culture focused on growth and recognition. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Update and maintain customer records in CRM systems with accuracy
- Collaborate with team members to share best practices and improve service quality
- Meet daily performance metrics including call handling time and resolution rates
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with Microsoft Office and CRM software
- Reliable transportation to our DC office (accessible via Metro)
- Ability to work flexible hours including evenings and occasional weekends