Job Description
Join our dynamic team at Nexus Solutions Group and unlock the perfect work-life balance with our flexible evening part-time opportunities! We're seeking motivated individuals for immediate hire positions in Norfolk, VA. Enjoy competitive pay, a supportive environment, and the freedom to thrive outside traditional 9-5 hours. Whether you're a student, parent, or career changer, this role offers the flexibility you need without sacrificing professional growth. Apply today and start your journey with us!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat support during evening hours
- Resolve client inquiries and troubleshoot technical issues efficiently
- Document interactions and update customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company protocols and maintain confidentiality of sensitive data
- Meet performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or call center experience
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Reliable transportation to our Norfolk office
- Flexible availability between 4 PM - 11 PM, including weekends
- Positive attitude and problem-solving mindset