Job Description
Join Nashville Tech Solutions and transform how we serve customers from the comfort of your home! We're seeking passionate Remote Customer Support Specialists to deliver exceptional service with flexible scheduling options. Perfect for students, parents, or professionals seeking work-life balance, this role allows you to choose between evening shifts (5 PM - 10 PM CT) or weekend hours (Saturday/Sunday) while supporting our innovative tech clients. Enjoy zero commute, competitive pay, and ongoing training in a supportive virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during assigned flexible shifts
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify opportunities to improve customer experience workflows
- Meet performance metrics including response time and satisfaction scores
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Strong written/verbal communication skills with empathy-driven approach
- Reliable high-speed internet and quiet home office setup
- Proficiency with Zendesk, Salesforce, or similar support platforms
- Ability to self-manage during flexible/remote work arrangements
- Availability to work 15-25 hours weekly across evenings/weekends