Job Description
Join the leading remote support team in Charlotte, NC! We are currently hiring for immediate start dates for our Weekend and Evening shifts. If you are looking for a part-time job that offers daily pay and the flexibility to work from home, this is your chance to advance your career without sacrificing your weekends.
We are seeking highly motivated individuals to join our growing customer experience department. Whether you are a student, a parent, or looking for a side hustle, we provide the tools and training you need to succeed.
Responsibilities
- Provide top-tier customer support via phone, email, and chat during evening and weekend shifts.
- Resolve complex customer inquiries and technical issues with a focus on retention and satisfaction.
- Document all customer interactions accurately in our CRM system.
- Maintain a high level of professionalism and adherence to company call scripts.
- Collaborate with the internal team to improve service processes and protocols.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED equivalent required.
- Reliable high-speed internet connection (Remote positions available).
- Ability to work flexible hours, specifically weekends and evenings.
- Strong typing skills and proficiency with computer applications.
- Previous customer service or technical support experience is a plus but not mandatory.
- Must pass a background check and drug screen.