Job Description
Join our dynamic team at Urban Hospitality Group and elevate weekend guest experiences! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional service during peak hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in Charlotte's thriving hospitality scene. Perfect for students, professionals, or anyone seeking weekend flexibility with growth opportunities.
Responsibilities
- Deliver outstanding customer service during weekend shifts (Saturday/Sunday)
- Manage guest inquiries, reservations, and check-in/check-out processes
- Coordinate with team members for seamless weekend operations
- Maintain pristine facility standards and safety protocols
- Process payments and manage cash handling procedures
- Resolve guest issues promptly and professionally
- Assist with weekend inventory and supply management
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and in team settings
- Flexible availability for weekend shifts (6am-2pm or 2pm-10pm)
- Basic computer proficiency with POS systems
- Positive attitude and problem-solving mindset
- Must be 18+ with reliable transportation
- Charlotte local residents strongly encouraged