Job Description
Are you ready to join a dynamic team with immediate start opportunities?
Horizon Support Solutions is looking for motivated individuals to join our elite customer service team. We specialize in providing top-tier support to clients across the nation, and we are currently expanding our weekend shifts in Phoenix, AZ. If you are looking for a part-time role that offers flexibility, competitive pay, and the chance to grow, we want to hear from you.
As a Weekend Customer Service Representative, you will be the face of our brand, ensuring every customer interaction is a positive one. No prior experience is required for our immediate hire pool; we provide comprehensive training to get you up to speed quickly.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on weekend availability.
- Resolve complex customer issues efficiently, maintaining a high first-contact resolution rate.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in the company database.
- Collaborate with the team lead to identify trends and improve service quality during peak weekend hours.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal communication skills and a professional phone manner.
- Must be available to work weekends (Saturday and Sunday) from 10:00 AM to 6:00 PM.
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable transportation is required.
- A positive attitude and a willingness to learn are essential.