Job Description
Are you seeking a rewarding career opportunity that offers flexibility without compromising on professional growth? Apex Logistics Solutions is currently accepting applications for a Weekend Customer Service Representative in Fort Worth, Texas. We are a fast-paced organization dedicated to excellence, and we are looking for motivated individuals to join our team immediately.
As a key member of our support team, you will be the face of our company for our valued clients during our peak weekend hours. We pride ourselves on a high-conversion culture where your contributions are recognized and rewarded. If you are looking for part-time work that fits your schedule but offers the potential for long-term stability, this is the perfect opportunity for you.
Responsibilities
- Provide exceptional customer support via phone and email, addressing inquiries regarding orders, shipping status, and account details.
- Process returns, exchanges, and refunds efficiently to ensure high customer satisfaction rates.
- Collaborate with the logistics and warehouse teams to resolve delivery issues and update tracking information.
- Maintain accurate and up-to-date customer records in our CRM database.
- Assist in training new part-time staff members during onboarding weekends.
- Uphold company policies and procedures while maintaining a positive and professional demeanor.
- Perform general administrative tasks to support the daily operations of the regional office.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, logistics, or retail is preferred but not mandatory for immediate hires.
- Strong verbal and written communication skills with the ability to de-escalate situations professionally.
- Demonstrated ability to work weekends (Saturday and Sunday) reliably.
- Proficient in using Microsoft Office Suite and basic computer applications.
- Ability to stand for extended periods and lift packages up to 25 lbs occasionally.