Job Description
Are you looking for a flexible part-time opportunity that fits perfectly around your weekend plans? TechSupport Solutions is seeking a dedicated Weekend Customer Service Representative to join our growing team in San Jose, CA. We pride ourselves on delivering exceptional support, and we need someone reliable to handle our weekend influx of inquiries.
As a key member of our support team, you will play a crucial role in ensuring our clients have a seamless experience during their peak weekend hours. We offer a collaborative environment, competitive benefits, and the flexibility you need.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during weekend shifts.
- Resolve technical issues and provide accurate product information to clients.
- Document all interactions and resolutions in our CRM system efficiently.
- Collaborate with the weekday team to ensure continuity of service.
- Maintain a professional and positive demeanor in a fast-paced environment.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or support experience is preferred but not mandatory.
- Strong written and verbal communication skills.
- Reliable transportation and punctuality are essential.
- Ability to work weekends (Saturday and Sunday) consistently.