Job Description
We are urgently hiring dedicated individuals for our Weekend Customer Service team in Charlotte, NC. If you thrive in a fast-paced environment and have a passion for helping others, this is the perfect opportunity for you!
Join a dynamic team that values your time and contribution. We offer a competitive hourly rate, flexible scheduling, and a supportive work culture.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve complex issues with empathy and efficiency to ensure high customer satisfaction.
- Accurately process orders, returns, and exchanges.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the support team to improve service protocols.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or sales preferred.
- Must be available to work weekends (Saturday and Sunday).
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.