Job Description
Are you looking for a job that fits your lifestyle? Apex Support Solutions is seeking motivated individuals to join our team for evening and weekend shifts. We offer a flexible schedule that allows you to balance work with your personal commitments while enjoying a competitive salary and excellent benefits package.
Why Apply?
- Flexible scheduling tailored to your needs.
- Competitive hourly pay ($18 - $22/hr).
- Comprehensive health, dental, and vision insurance.
- Professional development and career growth opportunities.
- A supportive and inclusive work environment.
Responsibilities
- Manage high-volume inbound and outbound calls during evening and weekend hours.
- Resolve customer inquiries and complaints efficiently with a focus on customer satisfaction.
- Accurately document all interactions and transactions in the company CRM system.
- Collaborate with team leads to ensure service quality and operational efficiency.
- Provide product information and assistance to customers via chat and email.
- Adhere to all company policies, compliance regulations, and quality standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not mandatory.
- Must be available to work evenings (4:00 PM - 10:00 PM) and weekends.
- Strong verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and basic computer skills.
- Ability to remain calm and professional under pressure.