Job Description
Are you looking for a flexible career opportunity in the heart of Washington DC? Capitol Support Systems is seeking a dedicated Customer Experience Associate to join our weekend team. This is an excellent opportunity for those seeking a healthy work-life balance, allowing you to enjoy your weekdays free.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier service during high-traffic weekend periods. We value professionalism, empathy, and efficiency.
Why Join Us?
- Flexible Schedule: Focus on your personal life with consistent weekend shifts.
- Competitive Pay: Earn $20-$28/hr based on experience.
- Growth: Clear pathways for career advancement within the DC tech sector.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat with high accuracy.
- Document customer interactions and feedback in our CRM systems efficiently.
- Assist in troubleshooting technical issues and providing clear, jargon-free solutions.
- Collaborate with the weekday team to ensure seamless service continuity.
- Maintain a professional and welcoming demeanor in a fast-paced environment.
- Upsell products or services where appropriate to meet team targets.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer service or support roles.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and problem-solve under pressure.