Job Description
Join our dynamic team at Apex Solutions Group! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences for our growing client base in Columbus, OH. This role offers unmatched flexibility with evening/weekend scheduling options and immediate start availability. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant downtown office environment. Apply today – positions filling fast!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing product knowledge training
- Support seasonal peak periods with flexible availability
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with conflict resolution expertise
- Flexible availability including evenings, weekends, and holidays
- Valid Ohio driver's license for occasional client meetings
- Ability to work independently with minimal supervision