Job Description
Are you a night owl looking for a rewarding career in Virginia Beach?
TechSolutions Virginia is urgently hiring for our Evening Support Team. We are looking for motivated individuals who want to make a difference while enjoying a flexible schedule. Whether you are a student or a professional seeking a second shift, this is the perfect opportunity to gain valuable experience in a fast-paced technical environment.
In this role, you will be the voice and problem-solver for our valued clients, ensuring they receive top-tier technical assistance during our peak evening hours.
What We Offer:
TechSolutions Virginia is urgently hiring for our Evening Support Team. We are looking for motivated individuals who want to make a difference while enjoying a flexible schedule. Whether you are a student or a professional seeking a second shift, this is the perfect opportunity to gain valuable experience in a fast-paced technical environment.
In this role, you will be the voice and problem-solver for our valued clients, ensuring they receive top-tier technical assistance during our peak evening hours.
What We Offer:
- Student-Friendly Schedule: Perfect for balancing coursework and work.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Professional Growth: Paid training and clear pathways to full-time roles.
- Modern Work Environment: Collaborative team culture in Virginia Beach.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat during evening shifts.
- Troubleshoot software and hardware issues for end-users efficiently and accurately.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with the day team to ensure seamless service continuity.
- Stay updated on product knowledge and technical documentation.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or currently enrolled in a college/university program (Students Welcome).
- Strong written and verbal communication skills with a focus on professionalism.
- Basic computer literacy and understanding of operating systems (Windows/Mac).
- Ability to work independently with minimal supervision.
- Reliable internet connection is required for remote/hybrid options.
- Willingness to work evenings, weekends, and holidays as needed.