Job Description
We are looking for a driven Night Shift Customer Support Specialist to join our team in Virginia Beach, VA. If you are a night owl who enjoys solving complex problems and providing top-tier service, this is your chance to shine.
In this role, you will be the backbone of our overnight operations, ensuring our clients receive the assistance they need when the rest of the world is asleep. We pride ourselves on a premium work environment, competitive pay, and a culture that respects your personal time.
Why Apply?
- Flexible part-time schedule (11:00 PM - 7:00 AM).
- Competitive hourly rate with performance bonuses.
- Remote-friendly option available.
- Opportunity for skill advancement in IT support.
Responsibilities
- Resolve technical issues and provide detailed support for hardware and software products.
- Manage high-volume incoming inquiries via phone, email, and chat during night hours.
- Document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to the senior technical team.
- Maintain a high level of professionalism and product knowledge.
- Assist in the testing of new software updates and features.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is highly desirable.
- Strong problem-solving skills and the ability to troubleshoot independently.
- Excellent written and verbal communication skills.
- Reliable internet connection and computer equipment if working remotely.
- Ability to work a consistent night shift schedule.