Job Description
We are urgently hiring dedicated individuals to join our growing team in Philadelphia, PA. If you are a student or looking for a flexible evening schedule, this is the perfect opportunity for you. We offer a dynamic work environment where your contributions matter.
Why Join Us?
- Flexible Hours: Evening shifts (4:00 PM - 10:00 PM) available immediately.
- Student Friendly: We understand academic schedules and accommodate part-time needs.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on experience.
Take the next step in your career today by applying for this urgent opening.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and empathetic approach.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using our internal CRM software.
- Collaborate with team leads to ensure consistent service quality during evening shifts.
- Document customer interactions and feedback for continuous improvement.
- Assist in training new part-time team members as needed.
Qualifications
- High school diploma or equivalent required; college students are encouraged to apply.
- Must be available to work evenings, weekends, and holidays as required by business needs.
- Strong verbal and written communication skills in English.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work independently and stay focused in a remote or office setting.
- Previous customer service experience is a plus but not mandatory.