Job Description
We are currently seeking a motivated and detail-oriented Part-Time Customer Service Representative to join our growing team in Washington, DC. At Metro Tech Services, we value our employees and understand the importance of financial flexibility. We offer a competitive hourly rate and the assurance of weekly pay to ensure our staff are rewarded for their hard work.
This is an excellent opportunity for individuals looking for a stable part-time role with the convenience of direct deposit. You will be the face of our company, ensuring our clients receive top-tier support while managing a flexible schedule that fits your life.
Key Benefits
- Weekly Payroll: Get paid every week without the wait.
- Flexible Hours: Choose shifts that work around your other commitments.
- Professional Development: Access to training and career advancement resources.
Responsibilities
- Manage and respond to a high volume of inbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and complaints with patience, empathy, and efficiency.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the technical and sales teams to escalate and resolve product issues.
- Process returns, exchanges, and service requests accurately and in a timely manner.
- Proactively identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Strong verbal and written communication skills with a focus on professionalism.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
- Ability to work independently in a remote or hybrid environment with a reliable internet connection.
- Strong time management skills and the ability to prioritize multiple tasks.