Job Description
Join the Team at Texas Connect Solutions
Are you looking for a flexible, rewarding career in Texas with the peace of mind of weekly pay? We are seeking dedicated Customer Service Associates to join our growing team. Enjoy the freedom of a part-time schedule while earning a competitive hourly wage. We value our employees and offer a supportive work environment where your voice matters.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
Apply today to start your journey with us!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and efficiency, aiming for a high first-contact resolution rate.
- Accurately enter and update customer information into our CRM database.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with team leads to improve customer satisfaction scores.
- Document all customer interactions and transactions in the required system.
- Adhere to all company quality assurance standards and compliance regulations.
Qualifications
- High school diploma or GED equivalent.
- Proven experience in customer service, sales, or support roles is preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work a part-time schedule, including evenings and weekends.
- Reliable internet connection and a dedicated workspace.