Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative in vibrant Austin, TX! We're urgently seeking enthusiastic professionals to deliver exceptional support during peak evening hours. This flexible role offers competitive compensation, a modern work environment, and the opportunity to make an immediate impact. Perfect for students, career-changers, or those seeking supplemental income. Apply today and become part of Austin's growing tech and service sector!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution
- Document case details and follow established procedures
- Contribute to process improvement initiatives
Qualifications
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Evening/weekend availability (5 PM - 11 PM shifts)
- High school diploma or equivalent
- Basic technical troubleshooting knowledge