Job Description
Join our dynamic team immediately! MetroConnect Solutions is urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base in Kansas City.
This is a high-impact role requiring immediate availability. You'll be the first point of contact, resolving inquiries with empathy and efficiency while representing our brand's commitment to excellence. Perfect for students, career changers, or those seeking flexible hours with competitive compensation.
Why Join Us?
• Competitive hourly pay + performance bonuses
• Flexible scheduling (evenings/weekends available)
• Paid training and career advancement paths
• Collaborative team environment in downtown KC
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM systems and internal tools
- Collaborate with technical teams to escalate complex problems while maintaining customer relationships
- Document interactions accurately in Salesforce and maintain detailed case notes
- Identify upsell opportunities and promote new service offerings during customer interactions
- Participate in weekly training sessions to enhance product knowledge and soft skills
- Maintain strict compliance with data privacy regulations (HIPAA/PCI-DSS)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask and manage 5+ concurrent customer interactions
- Strong problem-solving skills with calm demeanor under pressure
- Availability to work 20-25 hours/week including weekends
- Must pass background check and drug screening