Job Description
We are urgently hiring a dedicated Part-Time Customer Support Specialist to join our dynamic team in Miami, FL. If you thrive in a fast-paced environment and want to make a tangible impact on our clients' satisfaction, we want to hear from you.
As a vital member of our support team, you will be the voice of our brand, assisting clients with technical inquiries and service issues. This is a fantastic opportunity for individuals seeking flexible hours without compromising on professional growth.
Responsibilities
- Provide top-tier technical support and troubleshooting via phone, email, and live chat.
- Resolve customer inquiries and complaints with a focus on efficiency and empathy.
- Document all interactions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Assist in onboarding new team members during this high-growth phase.
- Maintain a deep knowledge base of our products and services.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills (40+ WPM).
- Experience in customer service or technical support is a plus.
- Ability to work flexible shifts, including weekends and evenings.
- Strong communication and problem-solving skills.
- Reliable internet connection and a quiet workspace.