Job Description
Join our dynamic team at MetroConnect Solutions, a leading tech services provider in Manhattan. We're urgently seeking enthusiastic individuals to fill part-time customer service positions. This is a fantastic opportunity to gain valuable experience in a fast-paced environment while making a real impact on client satisfaction.
Our ideal candidates will thrive in collaborative settings and possess exceptional communication skills. As a customer service representative, you'll be the face of our brand, resolving inquiries with professionalism and empathy. We offer competitive compensation, flexible scheduling, and a supportive work culture.
Immediate start dates available for qualified candidates. Don't miss this chance to join a growing company in the heart of NYC!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and troubleshoot product concerns efficiently
- Maintain detailed customer records in our CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to improving customer service processes and documentation
- Meet or exceed monthly performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year of customer service or technical support experience
- Excellent verbal and written communication skills
- Proficiency with CRM software and ticketing systems
- Ability to multitask and manage time effectively in a fast-paced environment
- Strong problem-solving abilities with a customer-centric approach
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings and weekends
- Basic knowledge of Microsoft Office Suite required