Job Description
Join a Dynamic Team in Oakland Today!
Apex Horizon Solutions is currently seeking a highly motivated Part-Time Customer Support Specialist to join our growing team. This is an urgent hiring opportunity for individuals ready to start immediately and contribute to a culture of excellence.
We pride ourselves on delivering top-tier service to our clients. In this role, you will be the face of our brand, ensuring our customers receive the assistance they need with speed and professionalism.
Responsibilities
- Resolve Inquiries: Assist customers with product questions, technical issues, and account management via phone, email, and live chat.
- Issue Resolution: Troubleshoot basic technical problems and escalate complex issues to senior support staff when necessary.
- Documentation: Maintain accurate and up-to-date records of all customer interactions in our CRM database.
- Communication: Act as a primary point of contact, ensuring all communications are clear, polite, and solution-oriented.
- Feedback Loop: Provide feedback to management regarding common customer issues to help improve our products and services.
- Adherence: Follow company protocols and service level agreements (SLAs) strictly to ensure customer satisfaction.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: 1-2 years of experience in customer service or technical support is a plus.
- Skills: Strong verbal and written communication skills with a professional tone.
- Technical Proficiency: Comfortable using computers, CRM software, and Microsoft Office Suite.
- Availability: Must be available to work a minimum of 20 hours per week, including evenings or weekends as needed.
- Time Management: Ability to multitask and prioritize tasks effectively in a fast-paced environment.