Job Description
Are you looking to earn extra cash while gaining valuable work experience? Apex Support Solutions is urgently hiring Part-Time Customer Support Specialists to join our dynamic team in Austin, Texas. We offer a flexible work environment and competitive pay for individuals eager to grow.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive the best service possible. We value reliability, communication skills, and a positive attitude.
Responsibilities
- Respond to Customer Inquiries: Handle incoming calls and emails professionally and efficiently.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions in a timely manner.
- Data Entry: Maintain accurate records of customer interactions and transactions.
- Process Payments: Assist with processing payments and refunds as needed.
- Feedback Collection: Gather customer feedback and report it to management to help improve our services.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is a plus but not mandatory for enthusiastic candidates.
- Skills: Strong verbal and written communication skills.
- Computer Proficiency: Must be comfortable navigating computer systems and CRM software.
- Availability: Must be available to work flexible hours, including weekends and evenings.