Job Description
Are you seeking a flexible schedule that works around your life? Horizon Workforce Partners is currently urgently hiring dedicated professionals for Evening and Weekend shifts in Columbus, Ohio. Join a dynamic team where your work truly matters and enjoy a work-life balance that fits your routine.
We offer a competitive hourly rate, comprehensive training, and a supportive environment for employees who value reliability and customer service excellence. If you are ready to step into a role that offers stability and flexibility, we want to hear from you.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and chat requests with a focus on quality and efficiency.
- Provide Support: Assist customers with product information, troubleshooting, and resolving account issues during off-peak hours.
- Data Entry: Accurately input and update customer information and transaction records into our internal systems.
- Follow Procedures: Adhere to all company policies, scripts, and safety protocols to ensure a consistent customer experience.
- Issue Resolution: Work independently to identify solutions for customer complaints and escalate complex issues to senior management when necessary.
- Team Collaboration: Participate in daily stand-ups and team meetings to align on daily goals and performance metrics.
Qualifications
- High School Diploma: Minimum requirement; some college experience is a plus.
- Availability: Must be available to work evenings (3:00 PM - 11:00 PM) and weekends (Saturday & Sunday).
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Proficiency: Basic to intermediate computer skills, including typing speed of 35 WPM.
- Reliability: A track record of consistent attendance and punctuality.
- Problem Solving: Ability to think critically and remain calm under pressure.
- Internet Connection: Stable high-speed internet connection required for remote or hybrid roles.