Job Description
Are you seeking a flexible career opportunity in Boston that fits your lifestyle?
Boston Tech Solutions is urgently hiring Weekend Part-Time Support Associates to join our dynamic remote team. If you value work-life balance and want to work from the comfort of your home or a co-working space in Boston, this is your chance to make an impact.
In this role, you will be the first point of contact for our valued clients, providing exceptional technical support and resolving issues with efficiency and empathy. We are looking for motivated individuals who can thrive in a fast-paced environment while enjoying the freedom of a flexible schedule.
Why Join Us?
- Flexible Schedule: Enjoy your weekends off while earning a competitive income.
- Remote First: Work from anywhere in the United States with a stable internet connection.
- Urgent Hiring: We are expanding rapidly and looking to onboard new talent immediately.
Responsibilities
- Provide professional and courteous technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot software and hardware issues to ensure customer satisfaction.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with the support team to identify recurring issues and suggest process improvements.
- Escalate complex technical issues to senior engineers when necessary.
- Maintain a high level of product knowledge to answer customer queries effectively.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous customer service or technical support experience is a plus but not required.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work weekends (Saturday and Sunday) on a set schedule.