Job Description
Join Nexus Solutions Group as a Customer Experience Specialist and enjoy the perfect work-life balance with our flexible evening schedules! We're seeking passionate individuals to deliver exceptional service to our growing client base. Whether you're a student, parent, or career changer, our part-time roles offer competitive pay, comprehensive training, and advancement opportunities. Full-time positions also available!
Our modern Austin headquarters features collaborative workspaces, wellness programs, and a supportive culture. Enjoy free parking, paid training, and performance-based bonuses. We value diversity and welcome applicants from all backgrounds.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts
- Process orders and troubleshoot technical issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with support teams to resolve complex cases
- Identify upsell opportunities and contribute to revenue goals
- Adhere to quality standards and SLA metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Availability for evening shifts (4 PM - 12 PM)
- Basic technical troubleshooting knowledge