Job Description
Are you a student or professional seeking a flexible evening schedule? Pacific Tech Solutions is urgently hiring Part-Time Customer Support Specialists in San Jose. We provide a modern, collaborative work environment and prioritize employee growth.
Why You Should Apply:
- Immediate Start: No waiting period—join our team within 48 hours.
- Student Friendly: Shifts designed to accommodate your class schedule.
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
- Remote/Hybrid Options: Work from home or our San Jose office.
We are looking for detail-oriented individuals to assist our clients with technical inquiries and service requests during evening hours.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism.
- Diagnose and resolve technical issues or product-related questions efficiently.
- Document all customer interactions and solutions in our CRM system accurately.
- Maintain a high level of patience and empathy when handling difficult situations.
- Collaborate with the morning shift team to ensure seamless service handovers.
- Stay updated on product features and company policies to provide accurate support.
Qualifications
- High school diploma or GED required; college students encouraged to apply.
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable high-speed internet connection if working remotely.
- Ability to work flexible evening shifts (e.g., 4:00 PM - 10:00 PM).