Job Description
Are you seeking a rewarding career with a company that values your work-life balance? Apex Tech Solutions is looking for a dedicated Evening Support Specialist to join our growing team in Houston, TX. We offer a competitive salary, comprehensive benefits, and a truly flexible schedule that puts you in control.
As a key member of our customer-facing team, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved efficiently and professionally. Whether you prefer working from the comfort of your home or our modern Houston office, this role is designed for those who thrive in a dynamic environment.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during evening hours.
- Diagnose and troubleshoot software and hardware issues with high accuracy.
- Document all customer interactions and resolutions in our CRM system.
- Maintain a deep knowledge of our products to provide accurate guidance.
- Collaborate with the technical team to escalate complex issues.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Availability to work evenings and weekends as needed.