Job Description
Are you a student looking for the perfect evening job? We are currently seeking enthusiastic and reliable individuals to join our growing team as Evening Customer Support Specialists in New York, NY.
We value flexibility and professional growth. This is an urgent hiring opportunity for those who want to build a career in customer service while maintaining a healthy work-life balance. Whether you are currently enrolled in college or looking to switch careers, we provide the training and support you need to succeed.
Why Join Us?
- Flexible Schedule: Dedicated evening shifts (4:00 PM - 10:00 PM) designed to accommodate your studies.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Student Welcome: We actively hire and mentor students.
- Remote Options: Work from the comfort of your home or our NY office.
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues efficiently and empathetically, ensuring high satisfaction ratings.
- Accurately document customer interactions and feedback in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Assist in troubleshooting technical issues and guiding customers through simple solutions.
- Maintain a professional and positive demeanor in all communications.
Qualifications
- Currently enrolled in High School, College, or University (Students Welcome).
- Must be available to work evenings, specifically Monday through Friday, 4:00 PM - 10:00 PM.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection (if working remotely).
- Ability to multitask in a fast-paced environment.