Job Description
Join our award-winning team at Peak Performance Solutions! We're urgently seeking motivated Evening Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base in Colorado Springs. This flexible role offers competitive pay, comprehensive training, and the opportunity to work in a dynamic, supportive environment. Perfect for students, second earners, or career changers seeking evening hours. Start immediately – positions fill fast!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in CRM system and maintain detailed records
- Collaborate with day team to ensure seamless customer experience continuity
- Meet/exceed performance metrics including response times and satisfaction scores
- Identify upsell opportunities and cross-reference client needs
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred, not required
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office Suite and CRM software
- Ability to work independently and prioritize tasks during evening shifts
- Reliable transportation and flexible availability (20-25 hrs/week)
- Positive attitude and problem-solving mindset under pressure