Job Description
We are seeking a dedicated Technical Support Specialist to join our dynamic team in New York. In this role, you will provide critical technical assistance to our clients during evening and weekend shifts, ensuring uninterrupted service and high satisfaction rates. If you are a problem-solver with excellent communication skills and are looking for a stable, full-time opportunity with flexible scheduling, we want to hear from you.
Why Join Us?
- Competitive Salary: Earn between $45,000 - $55,000 annually.
- Flexible Scheduling: Enjoy the work-life balance of evening and weekend shifts.
- Benefits Package: Comprehensive health, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement within the tech industry.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for end-users via phone and remote desktop.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Document all customer interactions, issues, and resolutions in the CRM system accurately.
- Collaborate with senior engineering teams to escalate complex issues and drive root cause analysis.
- Conduct user training sessions to improve technical literacy and reduce repetitive tickets.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and Mac operating systems, as well as common office software.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work evenings (e.g., 4 PM - 12 AM) and weekends with reliability and punctuality.
- Problem-solving mindset with a customer-first attitude.