Job Description
Are you a tech-savvy professional looking for career growth in Columbus, Ohio? Apex Digital Systems is seeking a talented IT Support Specialist to join our dynamic team.
We pride ourselves on offering a flexible work schedule that accommodates your lifestyle, whether you are seeking full-time stability or a part-time arrangement. If you are passionate about technology and customer service, this is the perfect opportunity to advance your career in a modern, collaborative environment.
Why Join Us?
- Flexible Scheduling: Choose the hours that work best for you, with options for remote and hybrid work.
- Competitive Pay: Earn a competitive salary commensurate with experience.
- Professional Development: Access to ongoing training and certification support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues for employees.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Install, configure, and maintain workstations, printers, and peripherals.
- Document technical issues and resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the senior engineering team to implement system improvements.
- Conduct regular IT health checks and system backups.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2 years of professional IT support experience.
- Strong knowledge of Microsoft Office Suite, Windows 10/11, and macOS.
- Familiarity with networking concepts, VPNs, and basic troubleshooting.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- CISSP, CompTIA A+, or Network+ certification is a plus.