Job Description
We are looking for a dedicated and empathetic Senior Customer Support Specialist to join our growing team in Richmond, Virginia. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you. This role is perfect for professionals seeking full-time employment with flexible evening and weekend shift options.
At Apex Tech Solutions, we pride ourselves on delivering exceptional service to our clients. You will be the first point of contact for our valued customers, ensuring their technical issues are resolved efficiently while maintaining a high level of customer satisfaction.
Why Join Us?
- Competitive hourly pay ($24 - $38/hr)
- Health, dental, and vision insurance
- Flexible schedule with evening/weekend availability
- Professional development and career growth opportunities
- Modern office environment in the heart of Richmond
Responsibilities
- Provide high-quality technical support and customer service via phone, email, and live chat.
- Handle complex customer inquiries and resolve issues with minimal supervision.
- Manage evening and weekend shift schedules as required by business needs.
- Document all customer interactions and resolutions in the CRM system.
- Collaborate with the product team to identify recurring issues and suggest improvements.
- Train and mentor junior support staff when necessary.
- Ensure compliance with all company policies and security protocols.
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred.
- Minimum of 2-3 years of experience in customer support or technical helpdesk roles.
- Proven ability to work effectively during evening and weekend shifts.
- Strong verbal and written communication skills.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite.
- Ability to troubleshoot common technical problems and navigate complex systems.
- Customer-centric mindset with a focus on problem-solving.