Job Description
Join our dynamic team as a Flexible Evening Part-Time Customer Service Specialist in Milwaukee! We offer the perfect work-life balance with evening shifts that accommodate your schedule. This role is ideal for students, parents, or professionals seeking supplemental income without compromising daytime commitments. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions matter. Help us deliver exceptional service while advancing your career in customer relations.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (3 PM - 11 PM)
- Resolve billing issues, product concerns, and service complaints with empathy and efficiency
- Maintain accurate customer records in CRM systems while adhering to data privacy protocols
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet performance metrics including customer satisfaction (CSAT) and resolution targets
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent; associate’s degree preferred
- 1+ years of customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Proven ability to multitask in fast-paced evening operations
- Flexibility to work weekends and holidays as needed
- Positive attitude and problem-solving mindset under pressure