Job Description
Lead Our Evening Operations in Columbus, Ohio!
Apex Logistics Solutions is seeking a dedicated Senior Customer Success Manager to join our high-performing team. In this pivotal role, you will drive client satisfaction and operational excellence during our critical evening and weekend shifts. We pride ourselves on our premium service culture and offer a competitive package for the right candidate.
Why Join Us?
- Competitive salary ranging from $45,000 to $65,000.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling with a focus on work-life balance.
Responsibilities
- Oversee the evening and weekend customer support queue with a focus on rapid resolution.
- Analyze client feedback to implement process improvements.
- Mentor junior staff members on best practices for shift work.
- Ensure seamless communication between day and night shifts.
- Maintain detailed records of client interactions and service incidents.
- Collaborate with the logistics team to resolve shipping and delivery issues.
Qualifications
- Proven experience in customer success or support roles.
- Availability to work evenings and weekends as required.
- Strong proficiency in CRM software (Salesforce, HubSpot, etc.).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent; Bachelor's degree preferred.