Job Description
Are you looking to build a career in the heart of the Mid-South? Nexus Memphis Solutions is seeking a passionate Senior Customer Success Manager to join our dynamic team. We are a rapidly growing technology firm dedicated to revolutionizing local logistics, and we need a leader who can connect our clients to our innovative solutions.
As a key member of our team, you will bridge the gap between our clients and our product teams, ensuring our users achieve maximum value from our platform. We offer a competitive salary, comprehensive benefits, and a culture that values work-life balance and professional growth.
Responsibilities
- Client Retention & Growth: Act as the primary point of contact for key accounts, ensuring high retention rates and identifying upsell opportunities.
- Onboarding Excellence: Lead the end-to-end onboarding process for new clients, ensuring a seamless transition to our platform.
- Strategic Planning: Develop and execute quarterly business reviews (QBRs) to align client goals with our service offerings.
- Feedback Loop: Gather critical customer feedback and relay it to product and engineering teams to drive continuous improvement.
- Training: Conduct internal and external training sessions to educate clients on best practices and new features.
Qualifications
- Experience: 3+ years of experience in Customer Success, Account Management, or Client Relations.
- Education: Bachelor’s degree in Business, Marketing, or a related field.
- Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
- Communication: Exceptional verbal and written communication skills with the ability to present complex data simply.
- Location: Must reside within the Memphis, TN metropolitan area or be willing to work hybrid.