Job Description
Join our dynamic team as a Remote Part-Time Customer Support Specialist at GlobalTech Solutions Inc. We're seeking tech-savvy individuals with excellent communication skills to provide exceptional customer experiences. This flexible role is perfect for students seeking work-life balance while gaining valuable experience in a fast-paced tech environment. Enjoy remote work from anywhere in the Boston area with competitive compensation and growth opportunities.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and efficiency
- Troubleshoot technical issues and provide step-by-step solutions
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex customer problems
- Contribute to improving customer service processes and documentation
- Meet performance metrics for response time and customer satisfaction
Qualifications
- Currently enrolled in an accredited college/university or recent graduate
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Previous customer service or tech support experience preferred
- Reliable high-speed internet connection
- Available to work 20-25 hours per week with flexible scheduling