Job Description
Join our dynamic team as a Remote-Friendly Library Assistant and transform how Oakland accesses information! We're seeking a tech-savvy community champion to deliver exceptional virtual library services from anywhere in the Bay Area. This full-time role combines your passion for knowledge with cutting-edge digital platforms to serve patrons across Oakland's diverse neighborhoods.
Enjoy competitive pay, flexible remote work arrangements, and the opportunity to shape the future of library services. If you thrive in collaborative environments and want to make a tangible impact on education access, this is your calling.
Responsibilities
- Deliver virtual reference services via chat, email, and video calls for patrons researching topics, accessing digital resources, and troubleshooting technical issues
- Manage digital circulation systems, including remote material requests, renewals, and overdue communications
- Develop and curate digital content including research guides, video tutorials, and online learning modules
- Coordinate virtual literacy programs and community outreach initiatives for underserved populations
- Maintain accurate digital records in integrated library systems (ILS) and troubleshoot access issues
- Collaborate with cross-functional teams to optimize remote service delivery and user experience
Qualifications
- Associate's degree or equivalent library science certification (ALA-accredited preferred)
- Minimum 2 years experience in library services with demonstrated remote work capability
- Expertise in digital resource platforms (LibGuides, OverDrive, Hoopla) and virtual meeting tools
- Strong proficiency with integrated library systems (e.g., Sierra, Koha)
- Exceptional communication skills with ability to simplify complex technical concepts
- Valid California driver's license with reliable transportation for occasional on-site rotations
- Bilingual proficiency in Spanish highly desirable