Job Description
Join Urban Retail Collective as a Remote-Friendly Retail Associate and experience the future of customer service! We're seeking tech-savvy individuals who thrive in hybrid environments, seamlessly blending in-store excellence with virtual support. Enjoy flexible scheduling while delivering exceptional experiences across our digital and physical platforms. Our Philadelphia team benefits from industry-leading training and a culture that values work-life balance.
Responsibilities
- Deliver exceptional customer service via in-person interactions and remote channels (phone/video chat)
- Manage online order processing and virtual styling consultations
- Maintain inventory accuracy through digital tracking and physical store checks
- Create immersive shopping experiences through live-streamed product showcases
- Collaborate with cross-functional teams using cloud-based communication tools
- Execute digital merchandising and social media engagement strategies
- Provide omnichannel support during peak shopping events
Qualifications
- 1+ years retail or customer service experience with remote work exposure
- Proficiency with CRM software (Salesforce, Zendesk) and video conferencing
- Exceptional communication skills across digital and in-person channels
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills with attention to detail
- Experience with inventory management systems preferred
- Valid Pennsylvania driver's license for occasional store visits