Job Description
Are you looking for a flexible schedule? Horizon Support Solutions is urgently hiring dedicated professionals for our Remote Evening and Weekend Shifts. Join a dynamic team in Portland, OR, where you can work from the comfort of your home while making a real impact on our customers' lives.
We offer competitive pay, comprehensive benefits, and a supportive environment for those seeking part-time evening jobs without compromising on quality or career growth.
Responsibilities
- Resolve Customer Inquiries: Professionally handle incoming tickets and support requests via email and live chat during evening and weekend hours.
- Troubleshooting: Diagnose and resolve technical issues or account concerns with empathy and efficiency.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and resolutions in our CRM system.
- Communication: Clearly explain complex technical concepts to customers in plain language.
- Collaboration: Work closely with the support team to escalate complex issues and improve overall service quality.
Qualifications
- Reliable Internet Connection: Must have a high-speed, stable internet connection (Minimum 10 Mbps upload/download).
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends on a rotating schedule.
- Experience: Previous customer service or technical support experience is preferred but not required; training provided.
- Technical Skills: Proficient with computers and basic software applications.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.