Job Description
Join FlexConnect Solutions, a leading remote workforce innovator, as we expand our Baltimore-based team! We're seeking enthusiastic Evening & Weekend Customer Specialists to deliver exceptional support from home. This role is perfect for students, night owls, and anyone seeking flexible hours. Enjoy competitive pay, comprehensive training, and a vibrant virtual team environment. No commute, no office politics – just impactful remote work with schedule freedom!
Responsibilities
- Provide exceptional customer support via chat, email, and phone during evening (4 PM - 12 AM) and weekend shifts
- Resolve technical inquiries and troubleshoot product issues using our knowledge base
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with cross-functional teams to improve customer experience
- Maintain high satisfaction scores through personalized support solutions
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or current college student (all majors welcome)
- Strong written and verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Basic computer proficiency with ability to learn new software quickly
- Flexibility to work evenings (4 PM - 12 AM) and weekends
- Customer service experience preferred but not required
- Proactive problem-solving mindset