Job Description
Join StudentFirst Solutions and kickstart your career while balancing your studies! We're seeking motivated Part-Time Customer Specialists to support our growing client base. This remote-friendly role offers flexible scheduling perfect for students, with opportunities to develop valuable communication and problem-solving skills. Work from anywhere in Louisville or enjoy our hybrid workspace on campus. No prior experience required—just your enthusiasm and dedication to delivering exceptional service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using our knowledge base and support tools
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with team members to escalate complex cases when needed
- Meet daily performance metrics while maintaining high customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Currently enrolled in a high school or college program (students strongly encouraged to apply)
- Excellent written and verbal communication skills
- Ability to multitask and manage time effectively
- Comfortable working independently in a remote environment
- Basic computer proficiency and internet reliability
- Positive attitude and commitment to customer-centric service
- Available to work 15-20 hours per week, including some evenings/weekends